WEBINAR REPLAY
Connecting With Meaning: How Personalized Experiences Are Key to Driving Customer Loyalty and Retention
Expert Virtual Panel
DID YOU KNOW - up to 15% of a business’s most loyal customers account for 55% to 70% of total revenue?!*
Over the course of the pandemic, the industry has shifted with more of a focus than ever before on strengthening customer relationships and building loyalty. Consumers have come to expect personalized experiences, and getting this right will not only grow loyalty but will also boost customer lifetime value (CLV) and overall revenue growth for your business.
Watch this webinar replay to learn from our panel of industry experts as we take a deep dive into the best-kept secrets to a personalized customer experience to drive retention and a more profitable practice.
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TOPICS COVERED:Staying Relevant - Leveraging customer data points to gain a deeper understanding of their needs and pain points to deliver a more personalized customer experience. Increasing Customer Lifetime Value - Using marketing automation and other technologies to trigger contextual communications that speak to their unique needs and pain points and drive repeat business. Building Long-Lasting Relationships - Showing them you care with customer appreciation efforts. Managing Customer Churn - Understanding why they leave and the proactive measures you can take to identify at-risk customers with targeted outreach campaigns. |
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